Grievance Procedure

If You Have a Complaint: (1) about a denial of assistance from CVLAS – such as a denial due to financial ineligibility, regulations or priorities; or (2) about the manner or quality of legal assistance received from CVLAS, you may file a grievance.

You may make a complaint to the Executive Director of CVLAS. Your complaint should be made in writing, and addressed or faxed to: Executive Director, Central Virginia Legal Aid Society, P.O. Box 12206, Richmond, VA. 23241, (fax) 804-649-8794.

Your complaint should have your name, address and phone number, and should be signed and dated. Your complaint should explain why you believe you were improperly denied service, or why you are dissatisfied with the manner or quality of legal assistance received.

If you have a complaint about a denial of assistance from CVLAS, you will be given a chance to confer with the Executive Director, who promptly will review your complaint and take appropriate action as needed.

If you have a complaint about the manner or quality of legal assistance received from CVLAS, your complaint will be considered by the Executive Director, who promptly will review your complaint and take appropriate action as needed.

If the action of the Executive Director does not satisfy your complaint, you may make a complaint to the Grievance Committee of CVLAS. The Grievance Committee is made up of lawyers and client members of the Board of Directors of CVLAS. Your complaint should be made in writing, and addressed or faxed to: Grievance Committee, Central Virginia Legal Aid Society, P.O. Box 12206, Richmond, VA. 23241, (fax) 804-649-8794.

Your complaint should have your name, address and phone number, and should be signed and dated. Your complaint should explain why you believe you were improperly denied service or why you are dissatisfied with the manner or quality of legal assistance received, and why the action of the Executive Director did not satisfy your complaint.

The Grievance Committee will provide you with a chance for a prompt hearing before the Committee. At the hearing, you may be accompanied by another person, and submit oral and written statements. At the hearing, you make a short oral statement that CVLAS will type and put in CVLAS’s complaint file, pursuant to 45 C.F.R. §1621.3(b)(3). The Grievance Committee will review your complaint and take appropriate action as needed.

If the action of the Grievance Committee does not satisfy your complaint, you may make a complaint to the Legal Services Corporation, 3333 K Street, N.W., Washington, D.C. 20007.